Terms and Conditions

DUE FRATELLI VILLAGE RESORT

1. General Information

The website [WEBSITE DOMAIN], hereinafter referred to as “the Website”, is operated by DUE DADO CONSTRUCT SRL, with the following identification details:

• Company name: DUE DADO CONSTRUCT SRL
• Tax ID: 44762459
• Trade Register No.: J2021002133053
• EUID: ROONRC.J2021002133053
• Date of establishment: August 19, 2021
• Registered office: Oradea, Ștefan Octavian Iosif Street no. 3D, bl. R24, sc. A, floor 5, apt. 48, Bihor County, postal code 410230
• Contact / GDPR email: due.fratelli@yahoo.com
• Phone: [TO BE COMPLETED]
• Due Fratelli Village Resort location address: [TO BE COMPLETED]

Throughout this document, DUE DADO CONSTRUCT SRL will be referred to as “the Company”, “the Operator”, “Due Fratelli Village Resort” or “we”.

2. Acceptance of Terms

Accessing and using the Website, submitting forms, requesting quotes, making phone reservations, inquiries regarding accommodation, restaurant, facilities or events implies acceptance of these Terms and Conditions.

If you do not agree with this document, please do not use the Website and do not submit requests through it.

We reserve the right to modify this document at any time without prior individual notice. The updated version will be available on the Website and will take effect from the date of publication.

3. Purpose of the Website

The Website primarily serves to present the location, rooms, facilities and services of Due Fratelli Village Resort and to collect quote requests and contact inquiries.

Submitting a form through the Website:

• does not automatically constitute a confirmed reservation;
• does not automatically create an obligation for the Company to accept the request;
• represents exclusively a quote request / booking intention, with the reservation existing only after express confirmation sent by the Company, by phone or in writing.

The Website does not currently offer an integrated online payment mechanism for automatic completion of a reservation.

4. Intellectual Property Rights

All content on the Website, including but not limited to texts, photographs, graphic elements, logos, trade names, video materials, structure, design, scripts and other materials, belongs to the Company and/or its partners and is protected by applicable legislation regarding copyrights, trademarks and other intellectual property rights.

The following are prohibited:

• copying, reproducing, distributing, publishing, transmitting, modifying, adapting or exploiting the content;
• using the content for commercial purposes;
• systematic extraction of data from the Website;
  without our prior, express and written consent.

5. Limitation of Website Use

Users may access the Website exclusively for informational purposes and to submit legitimate requests regarding our services.

Use of the Website is prohibited:

• in an abusive, fraudulent or unlawful manner;
• to transmit false, offensive, defamatory or misleading information;
• to affect the operation or security of the Website;
• for attempts at unauthorized access, scraping, code injection, spam, phishing or other similar actions.

We reserve the right to restrict or block access to any user who uses the Website abusively.

6. Information About Services

Due Fratelli Village Resort may offer, depending on operational and seasonal availability:

• accommodation services;
• restaurant services;
• relaxation and entertainment facilities;
• spaces and services for private or corporate events;
• outdoor activities and other related services.

The presentation of services, rooms, facilities, photographs, rates, availability or descriptions on the Website is informational in nature. There may be reasonable differences from the actual situation at the location, generated by seasonality, maintenance, renovations, weather conditions, availability, menu updates, operational limitations or other objective circumstances.

The Company reserves the right to modify, suspend, limit or eliminate temporarily or permanently certain services, facilities, areas or availability periods, without owing compensation, except in cases where the law or a separate contract provides otherwise.

7. Quote Requests and Reservations

7.1. General Provisions

All reservations, whether for accommodation, restaurant, facilities or events, are subject to availability and express confirmation from the Company.

The Company reserves the right to:

• accept or refuse a request;
• request additional information;
• request a deposit;
• establish special conditions for certain periods, groups, events or customer types;
• modify previously communicated availability in case of operational, technical, organizational or force majeure situations.

7.2. Restaurant Reservations

Restaurant reservations are made by phone, under the conditions communicated by our staff.

The reserved table is typically held for 30 minutes from the scheduled time. After this period expires, in the absence of prior notification from the customer and depending on occupancy level, the reservation may be canceled without further formalities.

We do not accept, unless we expressly approve in advance and in writing:

• bringing cake from outside;
• external decorators;
• artists, DJs, photographers or other external vendors for regular restaurant reservations.

8. Accommodation

8.1. Booking Confirmation

An accommodation reservation becomes firm only after express confirmation from the Company and, if requested, after payment of the communicated deposit.

The Company may request, depending on season, number of nights, room type, group type or customer history, payment of a deposit or additional guarantees.

8.2. Check-in / Check-out

• Check-in: [TO BE COMPLETED]
• Check-out: [TO BE COMPLETED]

Early check-in or late check-out requests are honored exclusively based on availability and may involve additional charges.

8.3. Cancellation and No-Show

Accommodation reservation cancellation can be made without penalties at least 15 calendar days before the start date of the stay, unless a different special condition was communicated at the time of booking.

For cancellations submitted less than 15 days before the start date of the stay:

• any deposit paid may be retained in full;
• the Company may apply the special conditions communicated at booking confirmation.

In case of no-show (failure to appear without timely cancellation):

• the reservation may be automatically canceled;
• any deposit paid is forfeited;
• the Company may refuse to maintain the reservation for subsequent nights, unless there is a written agreement to the contrary.

8.4. General Stay Conditions

Reservations and accommodation can only be made by persons at least 18 years old, who can present, upon request, a valid identity document.

The customer is responsible for:

• the accuracy of the information provided;
• respecting the room capacity;
• the behavior of all persons included in their reservation;
• compliance with the internal regulations of the location.

8.5. Smoking

Smoking is prohibited in rooms, indoor spaces and any other areas marked as non-smoking. Smoking is permitted only in specially designated outdoor areas, if they exist.

Violation of this rule may result in:

• additional cleaning and reconditioning fees;
• immediate termination of the stay;
• obligation to cover damages.

8.6. Pets

Pet access is permitted outdoors only, exclusively under conditions approved by location staff and in compliance with applicable rules.

Pets must:

• be kept under permanent control;
• not endanger or disturb other guests;
• not have access to rooms, restaurant, SPA, pool, indoor playgrounds or other prohibited areas;
• be accompanied and supervised at all times by the owner.

The owner is fully responsible for any damage, soiling, incident or injury caused by the animal.

8.7. Quiet Hours

For the comfort of all guests, the quiet period is typically between 10:00 PM and 8:00 AM, unless the internal regulations posted at the location provide otherwise.

During this period, the following are prohibited:

• excessive noise;
• loud music;
• impromptu parties;
• behavior that affects the comfort of other guests.

The Company may request noise reduction, may limit access or may terminate the stay without refund in case of serious or repeated violation.

9. Facilities and Recreation Areas

Depending on availability, the location may include facilities such as:

• pool;
• SPA;
• playground;
• children’s area;
• terrace;
• parking;
• outdoor activities;
• sports fields or recreational areas;
• other relaxation spaces.

Access to these facilities is conditional on:

• operating hours;
• rules posted at the location;
• staff instructions;
• weather conditions;
• possible maintenance, upkeep or repair work;
• security and safety considerations.

The Company reserves the right to temporarily close or limit access to any facility or area, without prior individual notice and without obligation to pay compensation, except in cases expressly provided by law or a separate contract.

10. Pool, SPA, Playground, Outdoor Activities

Use of the pool, SPA, play areas and outdoor activities is done:

• at your own risk;
• in compliance with posted regulations;
• exclusively under conditions compatible with the participant’s health status, age and physical capacity.

The Company does not assume responsibility for:

• accidents resulting from failure to comply with rules, instructions or warnings;
• improper use of facilities;
• supervision of children;
• incidents caused by inattention, imprudence, alcohol consumption or a medical condition incompatible with use of the respective facility;
• limitation or suspension of activities due to weather, technical or organizational reasons.

Participants are obligated to use facilities prudently and appropriately, to respect any age, height, equipment or access conditions, as well as all staff instructions.

11. Minors and Child Supervision

Minors must be permanently supervised by parents, guardians or adult companions.

The Company:

• does not provide babysitting, supervision or individual monitoring services for minors, unless expressly agreed otherwise;
• is not responsible for accidents, incidents, wandering, falls, injuries or other consequences resulting from lack of supervision;
• may restrict minors’ access to certain facilities, areas or activities.

Unaccompanied minors may be refused accommodation and/or access to certain areas of the location.

Parents or companions are fully responsible for the conduct of minors and for any damage caused by them.

12. Private and Corporate Events

12.1. General Rules

Due Fratelli Village Resort may host private, corporate or other events, under conditions agreed between the parties.

The general rules provided in this document apply to all event requests, in addition to any particular offers, confirmations or agreements.

12.2. Deposit

Depending on the group type, event type, number of participants, reserved period and allocated resources, the Company may request a deposit.

Unless expressly communicated otherwise in writing, the deposit is non-refundable.

The deposit may be forfeited, without limitation, in the following situations:

• event cancellation by the customer;
• total or significant partial no-show;
• significant reduction in the number of participants after confirmation;
• refusal to comply with conditions communicated by the location;
• substantial delays;
• failure to pay differences by established deadlines;
• provision of false or incomplete information;
• occurrence of situations attributable to the customer or their guests that make the event impossible or unreasonable to conduct.

12.3. Organizer’s Responsibility

The individual or legal entity requesting and confirming the event is responsible for:

• all their guests;
• their behavior;
• compliance with the law and location rules;
• any external vendor brought or involved by the customer;
• any damage, injury, additional cost or incident caused by guests, collaborators or third parties brought by the customer.

12.4. External Vendors

Decorators, DJs, photographers, videographers, artists or other external service providers may have access only with prior and express approval from the Company.

The customer is fully responsible for them and for any material, logistical, operational, reputational or security damage caused by them.

The Company may refuse access to any external vendor who:

• does not comply with location rules;
• endangers the safety of persons or property;
• affects the conduct of the event;
• does not fit within the technical or organizational conditions of the location.

12.5. Rescheduling

Rescheduling an event is not an automatic right of the customer.

Any rescheduling:

• is approved exclusively in writing;
• depends on location availability;
• may involve rate updates;
• may be conditional on maintaining or supplementing the deposit;
• may be refused without such refusal giving rise to a right to compensation.

In the absence of written approval of rescheduling, the rules regarding cancellation and deposit forfeiture apply.

13. Refusal of Access and Termination of Services

The Company reserves the right to refuse access, limit access to certain areas or terminate service provision, without refund and without further formalities, in the case of persons who:

• exhibit aggressive, violent, abusive, indecent or discriminatory behavior;
• are in an obvious state of intoxication or under the influence of prohibited substances;
• endanger the safety of other persons;
• disturb the order and peace of the location;
• damage property;
• refuse to comply with staff instructions;
• attempt to introduce unapproved products, equipment or persons;
• use the location for an illegal purpose or contrary to its intended use.

14. Damages and Financial Liability

Customers are fully responsible for any damage caused to:

• rooms, furniture, fittings, equipment and decorations;
• restaurant, terrace, pool, SPA, playgrounds or other facilities;
• property of other customers;
• property of vendors or the Company.

The Company has the right to request full payment of damages, including costs for repair, replacement, special cleaning, sanitization, transportation, assessment, expertise or other related costs.

15. Lost, Forgotten or Unattended Items

The Company is not responsible for items lost, forgotten, stolen or left unattended in rooms, restaurant, parking, terrace, common areas or other spaces, except in cases where the law provides otherwise imperatively.

Customers are obligated to supervise their belongings and take reasonable measures to protect them.

16. Parking

If the location provides parking spaces, these are offered within availability limits and do not imply assumption of an obligation to guard, supervise or safeguard vehicles or items inside them.

17. Prices, Rates, Availability and Errors

Rates, offers, facilities and availability may be modified at any time, depending on season, costs, availability, events, works, resources and the Company’s commercial policy.

The Company reserves the right to correct at any time:

• display errors;
• drafting errors;
• technical errors;
• discrepancies regarding rates, facilities, photographs or descriptions.

An obvious price or availability error does not obligate the Company to provide the service under the erroneously displayed conditions.

18. Invoicing and Payment

The Company may issue invoices to individuals and legal entities, in accordance with data provided by the customer and applicable tax legislation.

Invoices may be issued automatically or upon request, as applicable, depending on the type of service, booking channel and internal procedure.

For events, the Company may establish specific deadlines for deposit, intermediate installments and final balance.

19. Force Majeure and Fortuitous Events

The Company is not responsible for total or partial non-performance of its obligations when this is caused by force majeure events, fortuitous circumstances or other non-attributable situations, including but not limited to:

• fires;
• floods;
• extreme weather phenomena;
• pandemics;
• utility interruptions;
• major technical failures;
• government measures;
• labor disputes;
• logistical blockages;
• other exceptional situations.

In such cases, the Company may modify, postpone, restrict or cancel services, reservations, facilities or events, without obligation to provide compensation, except in cases where the law provides otherwise.

20. Photo-Video and Personal Image

On the premises, including during events, general ambient photographs and video recordings may be made to present services and the atmosphere of the location, for promotional purposes, commercial communication, archiving and presentation of our activities.

By accessing the location, persons acknowledge that:

• in certain areas or contexts there may be general photo-video captures;
• these materials may be used on the Website, on social networks, in promotional materials, advertising campaigns, commercial presentations or other promotional materials of the Company;
• the captures primarily focus on the general atmosphere of the location and events.

In the case of clearly identifiable persons in individualized materials and to the extent required by law, the Company may request separate consent.

Persons who have legitimate reasons to object to the use of their image in individualized promotional materials may contact us at due.fratelli@yahoo.com or notify location staff, and the request will be analyzed reasonably, depending on the specific context and the legitimate rights and interests involved.

The Company does not guarantee total exclusion from ambient materials made in common spaces, events or open areas, especially when the person appears incidentally, accessorily or in a crowd.

21. Processing of Personal Data

Processing of personal data is carried out in accordance with the Privacy Policy and Cookie Policy published on the Website, which supplement this document.

22. Applicable Law and Disputes

This document is governed by Romanian law.

Any disagreement will be attempted to be resolved amicably.

To the extent permitted by law and without affecting consumer rights provided by mandatory regulations, disputes will be under the jurisdiction of the courts at the Company’s registered office / in Oradea.

23. Final Provisions

If one or more clauses of this document are deemed null, inapplicable or invalid, the other provisions remain valid and continue to produce effects.