Privacy Policy

DUE FRATELLI VILLAGE RESORT

1. Who We Are

The personal data controller is:

DUE DADO CONSTRUCT SRL
Tax ID: RO44762459
Trade Register No.: J2021002133053
EUID: ROONRC.J2021002133053
Registered office: Oradea, Ștefan Octavian Iosif Street no. 3D, bl. R24, sc. A, floor 5, ap. 48, Bihor County, postal code 410230
Contact / GDPR email: due.fratelli@yahoo.com
Location address: Sinteu no. 178, 417550 Șinteu

2. What Data We May Collect

Depending on how you interact with us, we may collect the following categories of data:

first and last name;
phone number;
email address;
billing information;
data provided in quote requests, reservations, or inquiries;
data regarding desired period, number of guests, type of service requested;
content of messages sent through the Site, email, phone, WhatsApp, Facebook, Instagram, or other channels;
technical data collected through the Site, including IP address, browser, device, pages accessed, online behavior, to the extent permitted by cookie settings and applicable legislation;
your image, if it appears in general photographs or videos taken at the location or during events;
any other data you voluntarily provide to us.

We do not intentionally collect sensitive data. Please do not send us excessive or irrelevant information.

3. How We Collect Data

We may collect data:

directly from you, through forms on the Site;
by phone;
by email;
through WhatsApp;
through Facebook / Instagram;
at the location;
through reservation / quote forms;
through newsletter or SMS marketing subscriptions;
through cookies and similar technologies, if accepted or permitted by law.

4. Purposes of Processing

We may process your data to:

respond to quote requests and contact inquiries;
manage reservations and pre-contractual discussions;
provide accommodation, restaurant, event, and related services;
issue tax documents and comply with accounting and tax obligations;
communicate with you before, during, and after service delivery;
handle complaints, notifications, requests, and disputes;
protect our legitimate rights and interests;
improve the Site, services, and user experience;
send newsletters, promotional messages, offers, or commercial communications via email, SMS, WhatsApp, or other channels, if we have a legal basis;
analyze traffic and marketing campaign performance;
create and use ambient and promotional photo-video materials, under the conditions outlined in this policy;
prevent fraud, abuse, and improper use of our services.

5. Legal Grounds

We process data based on one or more of the following grounds:

performance of a contract or taking steps at the request of the data subject prior to entering into a contract;
compliance with legal obligations;
your consent, when required;
our legitimate interest, to the extent it does not override your rights and freedoms;
establishment, exercise, or defense of legal claims.

6. Newsletter, SMS Marketing, and Promotional Communications

If you subscribe or give your consent, we may use your contact details to send you:

newsletters;
commercial offers;
information about events;
promotional campaigns;
communications via email, SMS, or other digital channels.

You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

You can unsubscribe:

through the unsubscribe link in the email, if available;
by replying to the communication received, if indicated;
by sending a request to due.fratelli@yahoo.com.

7. Promotional Photo-Video

As part of our activities, we may take general photographs and video recordings at the location or during events for promotional purposes, to showcase the atmosphere, commercial communication, and internal archives.

In this context, individuals’ images may be processed:

in general shots;
in ambient materials;
in videos or photographs presenting the location and events.

Where required by law and the specific context, we may request separate consent, especially for clearly individualized materials, intentional close-ups, or dedicated productions.

Data subjects may object, for reasons related to their particular situation, under the conditions of the law, by sending a request to due.fratelli@yahoo.com. We will review each request reasonably, taking into account the context, the legitimate interest pursued, and the technical possibility of withdrawal or limitation of use.

8. To Whom We May Disclose Data

We may share data with:

IT service providers, hosting, web maintenance;
email marketing / SMS marketing providers;
online analytics and advertising providers;
accounting, legal, or tax consultancy providers;
public authorities and competent institutions, when required by law;
contractual partners involved in service delivery, only to the extent necessary.

To the extent we use services such as:

Google Analytics;
Meta Pixel / Meta Ads;
other remarketing, tracking, newsletter, or automation tools,
certain data may be processed by third-party providers, according to their own policies and within the limits permitted by law.

9. Data Transfers

In certain situations, some providers we use may process or store data outside Romania or the European Economic Area.

In such cases, we will endeavor to ensure that appropriate safeguards required by applicable legislation are in place, to the extent necessary.

10. How Long We Retain Data

We retain data only for as long as necessary to fulfill the purposes for which it was collected, and thereafter if:

there are legal archiving, accounting, or tax obligations;
it is necessary to defend our rights and interests;
there are disputes, complaints, or audits.

As a guideline:

data from quote requests and contact forms: for the duration necessary to handle the request and thereafter a reasonable period for internal records;
billing data and tax documents: according to applicable legal deadlines;
marketing data: until consent is withdrawn or until it becomes unnecessary for the intended purpose;
data collected through cookies: according to the periods indicated in the Cookie Policy and browser settings;
promotional photo-video images: as long as necessary for archival and promotional purposes, with periodic review.

11. Your Rights

Under the law, you have the following rights:

right to information;
right of access;
right to rectification;
right to erasure;
right to restriction of processing;
right to data portability;
right to object;
right to withdraw consent, when processing is based on consent;
right to lodge a complaint with the competent authority.

You can exercise these rights by sending a request to due.fratelli@yahoo.com. We may request additional information to verify your identity.

12. Data Security

We adopt reasonable technical and organizational measures to protect data against unauthorized access, loss, destruction, alteration, or unauthorized disclosure.

However, no system is completely invulnerable, and data transmission over the internet cannot be guaranteed as absolutely secure.

13. Minors’ Data

We do not intentionally collect data from minors without the involvement of a parent, guardian, or legal representative, where required.

If you believe a minor has provided us with data without authorization or proper framework, you may contact us to review the situation.

14. Profiling and Automated Decisions

We do not ordinarily make decisions based solely on automated processing that produce legal effects on data subjects.

We may use analytics, segmentation, or remarketing tools for promotional campaigns, to the extent permitted by law and your consent choices.

15. Contact

For questions regarding data protection, you can contact us at:
due.fratelli@yahoo.ro

16. Amendments

We reserve the right to update this Privacy Policy. The updated version will be published on the Site.